I started at Microsoft as a customer service agent, right as they were launching a brand new social media support channel. The team was new. The system was untested. And within a month, it was obvious:Things weren’t working. I wasn’t in charge. I wasn’t senior. I was just a frontline agent, doing the work, and…
When I became a Quality Auditor at StudySmarter, I expected to catch the occasional typo or formatting inconsistency. Instead, I uncovered a legal time bomb. Images had been added to educational content for over two years — with no licensing checks, no proper attributions, and no system in place to ensure compliance. We’re talking about…
When I joined StudySmarter as a content writer, I knew nothing about quality auditing because it wasn’t part of my role. A few months later, I became a Quality Auditor. That’s when I realised: there wasn’t a real auditing process in place. No documentation. No guidelines. No shared standards. Every QA was reviewing peer-written study…
